CONTACT CENTER BANKER
Job Overview: Members of our call center and customer care teams love to solve problems and connect customers to information and services that improve their banking experience. You'll work alongside external and internal customers in all aspects of retail banking. Whether through Interactive Banking technology, online chats or over the phone, our team members are always ready to lend a helping hand to customers and fellow employees alike. If you consider yourself a problem-solving pro or a customer-service hero, let's talk
The candidate for this position will be responsible for:
Providing outstanding customer service through Interactive Banking Machines (video teller machines) and our Call CenterReceiving incoming calls, video interactions, and online chatsInteracting with customers on camera and phone and utilizing new technologyPossessing strong communication skills verbally and written to accurately complete transactions and requests for customersDemonstrating knowledge of Fidelity Bank products and servicesReferring products that provide a better banking experience for our customersFostering teamwork across all areas of the BankMaintaining strict standards of confidentiality and perform duties in a manner that supports Fidelity's core valuesRequirements for the position include:
A high school diploma (or equivalent)Strong written and verbal communication skillsCustomer service/chat support experience as well as strong computer skillsAbility to work late and/or flexible hoursEEO/Veterans/Disabled
![]()
