Lead DevOps Engineer

Pay Range: $53.00hr - $58.00hr Job Overview: Our client is seeking a highly motivated hands-on DevOps Lead Engineer to support and enhance mission-critical payment platforms in a 24x7 global environment. The ideal candidate will demonstrate strong technical expertise, leadership, ownership, responsiveness, and communication skills while driving platform reliability, automation, operational excellence, and continuous improvement. Mandatory Skills: Kubernetes, Helm, Docker. Terraform. GitHub, Concourse CI/CD. Oracle, SQL, PL/SQL. AWS, Cloud Foundry. AppDynamics, Kibana, Client, or similar monitoring tools. Linux/Unix Administration. Python, Shell Scripting. Agile/Scrum and Jira. Production Support, Incident Management, and Automation. Optional Skills: Payments, Financial Services, or Billing domain. Large-scale, high-availability production environments. Experience with AI/GenAI tools such as GitHub Copilot, ChatGPT, Claude, or Gemini. Key Competencies: Leadership, Ownership, and Accountability. Strong Communication and Stakeholder Management. Customer Focus, Responsiveness, and Sense of Urgency. Incident Leadership and Problem Solving. Offshore Team Coordination. Continuous Improvement and Automation Mindset. AI Awareness and Innovation. Key Responsibilities: Lead production support, incident triage, root cause analysis, and resolution of critical payment applications. Provide timely response to production issues and lead major incident bridge calls through closure. Participate in and coordinate on-call rotations to ensure continuous service availability. Collaborate with offshore and cross-functional teams to ensure seamless support, issue resolution, and knowledge transfer. Manage deployments, CI/CD pipelines, monitoring, and operational processes. Drive automation, reliability, and continuous improvement initiatives. Define and track operational KPIs, SLAs, and service health metrics. Mentor team members and promote operational best practices. Leverage AI-powered tools to improve troubleshooting, productivity, and operational efficiency. Other duties and responsibilities as assigned. Qualifications: The successful candidate will be a proactive technical leader who takes ownership, responds with urgency, collaborates effectively across global teams, and leverages automation and AI to deliver reliable, scalable, and resilient payment solutions. Bachelor's degree in Computer Science, Engineering, or a related field. 8+ years of experience in DevOps, Production Support, SRE, or Platform Engineering. Experience leading incident response, on-call support models, and globally distributed teams. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.