# IT Field Service Technician
Location: Kalispell, Montana
Position Type: Full-Time
Job Overview
The IT Field Service Technician provides hands-on technical services and field support for business customers. This role involves installing, configuring, maintaining, and troubleshooting a wide range of technology equipment and infrastructure, including network infrastructure, cabling, security systems, and computer hardware. The technician works at customer locations to complete technical projects, resolve equipment issues, and ensure systems are installed and operating correctly.
Responsibilities
- Install, configure, test, and maintain computer equipment, technology systems, and related infrastructure.
- Install and terminate network cabling, organize wiring, and perform connectivity testing.
- Install, configure, and troubleshoot network equipment, connectivity, and related infrastructure.
- Install, mount, configure, and test cameras and other electronic security equipment.
- Perform hardware installations, equipment replacements, system upgrades, and device deployments.
- Assist with technology projects involving equipment setup, physical infrastructure, and system integration.
- Diagnose and resolve hardware, connectivity, cabling, and equipment-related issues at customer locations.
- Perform on-site technical work for commercial and enterprise customers, following project specifications and established procedures.
- Document completed work, equipment installations, test results, and any outstanding issues.
- Maintain professional communication with customers and provide updates on project progress and service requests.
- Follow applicable safety procedures, installation standards, and customer site requirements.
- Manage assigned work orders and service tickets, ensuring tasks are completed accurately and on schedule.
Skills and Qualifications
- Practical knowledge of computer hardware, network infrastructure, cabling, and electronic equipment.
- Ability to install, configure, test, and troubleshoot a variety of technical systems.
- Familiarity with physical network installations, structured cabling, and connectivity testing.
- Ability to use basic technical tools and testing equipment safely and effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work independently at customer sites and collaborate with other technicians when needed.
- Clear, professional communication and a customer-focused approach.
- Reliable transportation and a valid driver's license.
- Must be able and willing to travel to customer locations as needed, including occasional overnight travel when projects require it.
- Ability to lift, position, and install equipment and work in environments that may require ladders or working above floor level.
- Previous experience in IT field services, commercial technology installations, network infrastructure, or electronic systems installation is preferred.
Work Environment
This position involves working at customer locations and may require travel throughout the region. The technician must be comfortable working in a variety of commercial environments and adapting to different project requirements.
What We're Looking For
We are looking for a dependable, hands-on technician who takes pride in quality work, follows established procedures, and represents the company professionally at customer sites. The ideal candidate is adaptable, technically curious, and capable of completing installations and field service assignments with minimal supervision.
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